Clinic Appointment & Cancellation Policy

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We uphold the following policies to ensure smooth operations and fair treatment of all our clients:

 

Clinic Policy:

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• Our policies are in place to support the smooth operation of our remedial and therapeutic massage clinic and to ensure all clients receive appropriate treatment in a professional setting.

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Treatment Suitability:

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• Our services focus on remedial and therapeutic massage for muscle tension, pain management, and recovery. Please inform our therapists of any medical conditions prior to treatment.

 

Health Fund Claims (HICAPS):

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• HICAPS is available for eligible remedial massage treatments, allowing clients to claim directly with their health fund at the time of service. Claim availability depends on individual cover.

 

Cancellation Policy:

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• A 30% charge will be applied for cancellations made less than 3 hours before the scheduled appointment.

• A 50% charge will be applied in the event of a no-show.

 

Late Arrival Policy:

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• Clients arriving late will be charged the full price of the scheduled service.

• Services will conclude at the originally booked time, regardless of the late arrival.

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Public Holiday Surcharge:

• A 15% surcharge is applicable on public holidays.

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Acknowledgement:

• By booking an appointment, you agree to the above policies. These policies are designed to ensure fair access to treatment services for all clients.

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Thank you for your cooperation and understanding. Should you have any questions or require further information, please feel free to contact us.